- 1、本文档共36页,可阅读全部内容。
- 2、有哪些信誉好的足球投注网站(book118)网站文档一经付费(服务费),不意味着购买了该文档的版权,仅供个人/单位学习、研究之用,不得用于商业用途,未经授权,严禁复制、发行、汇编、翻译或者网络传播等,侵权必究。
- 3、本站所有内容均由合作方或网友上传,本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺!文档内容仅供研究参考,付费前请自行鉴别。如您付费,意味着您自己接受本站规则且自行承担风险,本站不退款、不进行额外附加服务;查看《如何避免下载的几个坑》。如果您已付费下载过本站文档,您可以点击 这里二次下载。
- 4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等,请点击“版权申诉”(推荐),也可以打举报电话:400-050-0827(电话支持时间:9:00-18:30)。
查看更多
Enhancing E-service Collaboration beyond Process Enactment: from Requirements to Event Driven Realization Introduction e-service - service provided over the Internet adoption of e-services for B2B process collaboration need for a more in depth study not just “regular” process enactment – basic knowledge requirement engineering beyond basic enactment is almost unexplored Enforcement Exception detection – how do you know what is happening inside your partners’ organization? Exception handling – how deviations can be controlled or compensated Business relationship management quality collaboration need to do extra things process “transparency” Project Background My PhD thesis research on exceptions in WFMS D.K.W. Chiu, Q. Li and K. Karlapalem. A Meta Modeling Approach for Workflow Management System Supporting Exception Handling. Information Systems, 24(2):159-184, 1999. D.K.W. Chiu, Q. Li and K. Karlapalem. Web Interface-Driven Cooperative Exception Handling in ADOME Workflow Management System. Information Systems, 26(2):93-120, 2001. Extension to cross-organization workflows D.K.W. Chiu, K. Karlapalem, Q. Li and E. Kafeza. Workflow Views Based E-Contracts in a Cross-Organization E-Service Environment. Distributed and Parallel Databases, 12(2-3):193-216, 2002. CRM D.K.W. Chiu, et al. An Event Driven Approach to Customer Relationship Management in an e-Brokerage Environment. HICSS36, IEEE Computer Society Press, Jan 2003. Conference Paper D.K.W. Chiu, S.C. Cheung, and S. Till. An Architecture for E-Contract Enforcement in an E-service Environment. HICSS36 best paper nomination. Objectives a methodology to structure B2B process collaboration in multiple layers and multiple perspectives Conceptual models expressed in UML life cycle similar to that of a software system, i.e., definition, analysis, and realization a more thorough understanding of B2B process collaboration from its fundamentals to system design a methodology is presented for the engineering of e-se
文档评论(0)