check-inMaking a reservation.ppt

Review Making a reservation Greet the guest Take the guest’s information (type of room, what days, name, phone number) Tell Guest the price Confirm information Make Reservation and thank guest Situation 2: 1. Your name is Lily, coming to Guilin for a conference. (meeting) 2. You prefer to stay in Guilin Sharaton Hotel from August 8th to 12th. 3. You ask for a single room. 4. You need the morning call service. LOGO LOGO Check-in Steps to Check-in 1. Greet guests 2. Ask the guest whether he/she has a reservation with the hotel. 3. Yes--- check the record in computer. No --- sell rooms. 4. Ask the guest to show his/her identification. 5. Ask the guest to fill in the registration form. 6. Ask about the way of payment. 7. Form the check-in record. 8.Give the room keycard to the guest 9. Call the bellman 10. Thank the guest. Reservation Card Mr. / Mrs. / Miss: Arrival Date: Departure Date: No of rooms: Room Type: No of Persons : Room Rate: Booked by: Tel: Approve by: Taken by: Date: Glenn Chicago Hotel Tang Liao 12 March 15 March 1 Single 1 980 RMB Tang Liao8 March Lan Lan Check-in (R: receptionist G: guest ) R: Hello, Welcome to Glenn Chicago Hotel. How may I help you? G: Yes, I want to check-in. R: Do you have a reservation, sir? G: Yes, I reserved a single room. R: Ok sir, may I have your name? G: My name is Tang Liao. R: (Check the computer) Yes, Here it is. You reserved a single room from March 12 to March 15, right? G: Yes. R: Ok Sir, may I see your passport, please? G: Here you go. R: How would you like to pay? G: In cash. R: Ok Sir. Here is your key card. You are in room 508 on the fifth floor. G: Thank you. R: Please enjoy your stay. Registration Card Mr. / Mrs. / Miss: Tang Liao Arrival Date: 12 March Time: 10:30am Departure Date: 15 March ID Card: Passport No: 006986175 Nationality: USA Home