ChrisBallamsResume2009.docVIP

CHRISTOPHER M. BALLAM 11937 North Apollo Way Highland, Utah 84003 Home: 801-683-7691 Work: 801-722-7000 Email: cballam@ EXPERIENCE OMNITURE, INC. Orem, UT 2007-Present Senior Software Engineer, Team Leader, Partner Accreditation Manager, Project Manager ? Acting in a variety of leadership roles ? Team Leader / Project Manager of the Genesis, Developer Portal, Data Collection, and Localization teams ? Partner Accreditation Manager for over 200 technical partners ? Product Leadership Team Representative ? Interviewer / Recruiter ? Responsible for developing and maintaining Omniture Genesis, Omniture Developer Portal, Omniture Data Collection, and the localization of Omniture’s products ? Received first place honors in company-wide developer API contest 2002-2007 INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) Austin, TX IBM WebSphere Application Server Staff Software Engineer, Account Manager, Team Leader ? Acted in a variety of leadership roles as the team leader ? Account Manager of high-profile WebSphere OEM client accounts such as Oracle, Nokia, PeopleSoft ? Provided on-site WebSphere problem determination training to high-profile OEM clients ? Provided professional support to clients in their successful evaluation, implementation, and production use of WebSphere Application Server, IBM HTTP Server, DB2, and Macromedia ColdFusion MX Application Server for WebSphere ? Supported WebSphere on the following OSs: Windows Server 2003, Windows 2000 Advanced Server, Windows 2000 Server, Windows NT Server, AIX, HP-UX, Sun Solaris, Red Hat Linux, and SuSE Linux ? Responsible for helping clients identify, diagnose and resolve WebSphere installation and configuration problems; product defects; recreating customer problems, and providing answers to customer questions ? Duties included opening product defect reports