CANCEREPIDEMIOLOGY-UniversityofPittsburgh.ppt

COMMUNICATION SKILLS IN MEDICINE ABDELAZIZ ELAMIN, MD, PhD, FRCPCH Professor of Child Health Sultan Qaboos University Muscat, Oman Communication Is the act by which information is shared between humans. Such encounters may cover: Desires Needs Perceptions Knowledge Affective states. Communication/2 Communication is the process by which we relate and interact with other people. It is a mutual process between 2 sides (Dialogue) not a one sided monologue. It includes listening understanding with passion respect as well as expressing views ideas and passing information to others in a clear manner. Communication/3 Communication is natural process which may be intentional or unintentional. It may involve conventional or non-conventional signals. It may take linguistic or non-linguistic forms. It may occur through spoken or other modes. COMMUNICATION THEORY Communication is a learned skill or a series of learned skills which is based on 3 pillars: Accuracy Efficiency Supportiveness all combine to contribute to effectiveness of communication COMMUNICATION THEORY/2 Experience is a poor teacher: it needs observation with well intentioned, constructive, detailed and descriptive feedback plus rehearsal to effect change. Communication is an art and like other arts it is a learned skill, which is influenced by presence of special gift or talent in some persons. Communication: Types Verbal Non verbal Body language Tone of voice written Communication: Why? Communication is essential for all aspects of life. Effective communication is the basis of mutual understanding trust. Poor communication causes a lot of misunderstanding hinders work productivity. Communication Med