AnIntroductiontoKnowledgeManagement.ppt

An Introduction to Knowledge Management 16:194:610 Seminar in Information Studies Objectives for this session To explore the history theory of Knowledge Management (KM) To understand the controversies around KM To learn about how KM programs are implemented through different models To discuss the ideas in the readings What is Knowledge Management? What are your ideas? What have you read? What have you heard? What do you imagine? One Perspective of KM “KM [Knowledge Management] involves blending a company’s internal and external information and turning it into actionable knowledge via a technology platform.” Susan DiMattia and Norman Oder in Library Journal, September 15, 1997. Understanding KM Understanding Knowledge Management requires an understanding of knowledge and the knowing process and how that differs from information and information management. Classic Data to Knowledge Hierarchy From Facts to Wisdom(Haeckel Nolan, 1993)one example of the hierarchy Knowledge Management Models Documentalist Technologist Learner Communicator History of Information Professionals as Knowledge Managers Knowledge management is a new business strategy, but its techniques can be traced to the work of documentalists in the early part of the twentieth century. Documentalists as Knowledge Managers In Europe and America in the first part of the twentieth century, documentalists had grand visions of collecting, codifying and organizing the world’s knowledge for the purpose of world peace. Information Professionals as Knowledge Managers The documentalists were the original multimedia professionals. Paul Otlet – began the International Federation for Documentation. He wanted libraries to stop being depositories and to become more dynamic in information transfer. Under the leadership of Otlet the Europeans not only collected and codified documents, they developed networks and worked to exchange knowledge among people. Documentalists and Special Librarians Suzanne Briet, sometim