KnowledgeArchitecture-argus.ppt

10/27/2000 Copyright 2000 Vivian Bliss and Microsoft Corp. All Rights Reserved. 10/27/2000 IA 2000 IA 2000 LaJolla, CA Knowledge Architecture : MSWeb case study and beyond IA 2000 Vivian Bliss Microsoft Information Services vbliss@ Copyright 2000 Vivian Bliss and Microsoft Corp. All Rights Reserved Where are we going today? MSWeb case study 1995 to 1997 (prototype to v 3.0) our content culture the re-design challenge 1998 to the present (v 4.5) Beyond MSWeb…extending the architecture MSWeb case study MSWeb (prototype) August 1995 MSWeb 1.0 1996 MSWeb 1.5 1996 MSWeb 2.0 1996 (news integration) MSWeb 3.0 Front 1997 MSWeb 3.0 Search 1997 Our content culture…from the beginning and nothing has changed… number of pages on the intranet grows every minute – (currently 2.5 million) we do not create the content created internally by employees purchase from third party vendors, i.e. news we have no control over the creation or publication of the content any and every employee in the company can be an author (currently 39,000) content is stored on servers across the company, servers storing the content can be located anywhere in the world where an MS employee is located (currently 65 countries) no one is obligated to tell us of the existence of content or its location What we knew MSWeb is the enterprise portal for Microsoft employees worldwide-used by 94% of the company customer satisfaction surveys show that most users come to MSWeb to: search for information on the Intranet find other Microsoft sites User concerns although users rated the portal very highly in many areas, specific concerns included: number of clicks to get to desired results ease of site navigation recommended improvements included: intelligent search (better results at top) more sharply defined categories (navigation structure) Other factors MSWeb also informally provided search services to many sub-portals in the company most sub-portals didn’t have staff or resources to support their own