CostReductionThroughRapidCaseManagementDeployment.ppt

Key Lessons 3: Metrics The cost reduction metrics provide tangible benefits: Reduced error rates Increased process efficiency Reduced/consistent end-to-end service time (cost of compliance failure) Reduced time to implement process changes Increased process visibility (cost savings through self service) Reduced effort to measure process For document-driven processes, reduced manual distribution The competitive metrics provide intangible benefits: Improved time to market due to process improvement and greater agility Reduced/consistent end-to-end service time Increased process visibility (for example, the quality of customer service) Increased capacity Technology as a differentiated against competition Increased efficiency from handling customer inquiries on-line Performance, Traceability, Visibility … Other Material IBM Redbooks /redbooks /redbooks/SG247509 Product Documentation /support/docview.wss?rs=3247uid=sw Thank You * * * * We apply our deep understanding of the complexity of information management to help you balance your efforts across governance, technology and process concerns. We offer specific solutions that cover all logical areas of Enterprise Information Management and that deliver long-term value to your organization. To focus on the fundamentals and create your information management vision, we provide information strategy, architecture and governance solutions. We can help you establish the right standards, deal with the complexities of network sources, information flows, and decision points that enable federated enterprises, and build processes for managing quality, consistency, security and availability of information. Enterprise data management solutions help provide you with a cohesive and strategic view of your information needs, enhance your analytical and decision-making capacity, and implement processes and tools to manage your business performance. If your needs center on managing and accessing unstructured data,