您的汽车技术与售后服务专家.pdfVIP

TRAINING AND CONSULTING 您的汽车技术与售后服务专家 Your Expert for Automotive Techniques and After-sales Service 改善汽车售后服务品质，提升综合竞争力 Improving after-sales service to boost competitiveness in the automotive industry 随着国内汽车销量迅猛增长，汽车售后服务已成为各厂家展示品牌价值的重要环节，也是维护客户关系的 关键纽带。优质的售后服务及维修保养技术对于提升品牌满意度至关重要。同时，备受关注的中国汽车 “三包”政策已于2013年10月正式出台，这对制造商、经销商的整体质量也提出了更高的要求。 德国莱茵TüV汽车售后培训与咨询部门依托德国莱茵TüV学院超过140年的专业背景，凭借近20年的本地 汽车企业改进经验，向您提供全系列汽车售后服务、技术改进及人员发展的解决方案，全面提升工作效 率、改善服务品质、同时培养高素质团队，争取客户满意度最大化。 With the robust growth of automobile sales in China, automotive after-sales services have become an important showcase of manufacturers’ brand value and a key way to maintain good customer relationships. High-quality after-sales service and maintenance techniques are essential to enhance brand image. At the same time, the official introduction of the “Three Guarantees” (Repair, Replacement and Return) for Chinese automobiles in October 2013 has resulted in much stricter requirements for the service systems of both manufacturers and distributors. TüV Rheinland Group boasts a more than 140-year history, and our automotive after-sales training and consulting department has 20+ years of experience in improving the services of local automotive enterprises. We offer a full spectrum of services designed to improve automotive after-sales techniques and promote staff development. With our all-around support, automotive enterprises can greatly boost efficiency, improve service quality and develop highly qualified teams, thus enhancing customer satisfaction. 我们的服务 Our services 汽车培训 Automotive training 售后培训 After-sales training 车辆检验培训 Car inspection training 售后经理培训 After-sales manager training