TrainingManualTemplate-UniversityofLeeds.doc

University of Leeds INFORMATION SYSTEMS SERVICES Handset User Guide OPTIPOINT 500 STANDARD / ADVANCE DIGITAL (DISPLAY) TELEPHONE  Table of Contents Table of Contents 2 1. Introduction 5 2. Example of Optipoint Advance Telephone 6 3. Making and Receiving Calls 7 To Make an Internal or External Call 7 To Receive a Call 7 4. Transferring Calls 8 Transfer a Call – Unannounced 8 Transfer a Call – Announced 8 Transfer a Call – Announced on No Answer 8 Transfer a Call – Announced on Busy 8 5. Consultation Hold 9 Hold 9 6. Call Alternating (Toggle) 10 Toggle 10 7. Conference 11 To Set up a Conference Call 11 To Join another party to the Conference 11 To Leave a Conference 11 8. Call Back 12 Callback on Busy 12 To Cancel Call back On Busy 12 Call back on No Answer 12 To Display Callback Request with Mailbox LED 13 Display a Callback Request that you have Set 13 9. Last Number Redial 14 10. Individual Speed Dialling 14 To Store a Number 14 To Use Individual Speed Dialling 14 To Delete an Individual Speed Dialling Number 14 11. System Speed Dialling 15 To Use System Speed dialling 15 12. Call Journal 16 Incoming Calls 16 Outgoing Calls 16 13. Second Call Waiting 17 Activate Second Call 17 Answer Second Call 17 Deactivate Second Call 17 14. Call Pickup 18 To Activate Call Pickup 18 15. Call Park 19 Parking a Call 19 Retrieving a Parked Call 19 Directed Call Park 19 Reconnect to a Parked Call at the Destination phone 19 Retrieving a Parked Call from another extension 19 16. Call Forwarding 20 To Set a Fixed Call Forward 20 To De-activate the Call Forward 20 To Delete the Fixed Call Forward Destination 20 To Set a Variable Call Forward Destination 21 To Deactivate the Variable Call Forward 21 17. Forward Station Number 22 To Set Forward Station Number 22 To Deactivate Remotely 22 18. Station Hunt Groups 23 19. Timed Reminders 24 To Set a Timed Reminder 24 To Acknowledge the Timed Reminder 24 Delete a Reminder 24 20. Direct Station Select (DSS) 25 Programme A