业务受理的流程培训.pptVIP

常用业务流程培训 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 提问？？ 在日常工作中经常受理的业务有哪些呢？？ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 目 录 停开机业务 2 积分兑换业务 4 补卡换卡业务 5 资费变更业务 ６ 预存清退业务 ７ 一、开户入网 １ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 目 录 过户业务 10 服务密码相关业 12 国际长权业务 13 营销活动业务 14 高级发票打印业 15 销户业务 9 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 常用业务培训流程大纲： 5 特殊情况办理 注意事项 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 开户业务 分类 业务 规定 特殊情况 注意事项 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 业务规定 非本人办理，机主证件外，还需提 供经办人原件及复印件 单位客户办理：介绍信、单位公章、营业执照或副本经办人证件 特殊情况办理 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 套餐解释 关键信息 月租、 赠送的业务 长、市、漫资费 优惠时段 开户一个月内不能办理过户销户 月租按天收取 欠费销户时间 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 停机保号业务 定义 业务 规定 特殊情况 注意事项 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 业务了解 了解报停和停机保号业务的区别 了解报停和停机保号业务的收费 了解客户需求正确为客户办理 办理时的规定要求 现场进行提问是否掌握区别 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 注意事项 恢复正常状态后的收费标准 保号期间欠费停机按正常销户流程处理 挂失停机后的收费 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 积分兑换 定义 业务 规定 累计规则 注意事项 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 业务定义 业务分类 业务规定 注意 事项 若客户身份证号码为黑名单，向客户说明情况，需客户缴清欠费解除黑名单后方可办理 包括全球通积分计划及动感地带M计划两部分 1.积分兑换话费 2.