2008.4.23物业管理手册[正式].doc

目 录 第一部分 业主/用户手册·······················································1-12 欢迎函························································································1 简 介························································································2 服务承诺························································································3 经营户须知··················································································4-12 一、入伙管理··················································································4-5 二、物业管理服务费·········································································5-6 三、注意事项·················································································6-12 供水、供电、供冷和供暖····································································6-7 搬运物品事宜···················································································7 公共秩序服务·················································································7-8 公共环境清洁服务·············································································8 促销活动·······················································································8-9 日常维修服务··················································································9 防止灾害及应急处理办法································································9-11 法律法规、政府政策·······································································12 第二部分 临时管理规约······················································13-22 第三部分 前期物业管理协议···············································23-32 第四部分 二次装饰装修管理规定········································33-41 第五部分 便民电话·································································42 欢　迎　函 尊敬的业主： 您好！ 恭喜您到莱芜银座城市广场商铺经商。在今后的日子里，我们将竭力为您经营的商铺提供人性化的贴心服务。我们期待着与您携手，共同把莱芜银座城市广场建成最具实力的集购物、休闲娱乐、酒店服务、商务办公福星高照喜气长留 坚持以ISO9001质量标准为纲，以国优示范标准为目标，坚持全方位、高标准的科学、规范化管理。 2、精细管理 针对物业管理的特殊性和经营户不断增长的服务需求，不断改进管理模式。加强全体员工职业道德的培养，不断提高基层员工的专业技能，使我们的管理更具人性化、专业化、规范化。 3、诚信服务 为适应满足经营户需要，我们设置了经营户服务热线，建立