新编剑桥商务英语unit.ppt

Writing: letter of complaint replies to letter of complaint in international trade Listening: Responding to a letter of complaint Dear Mrs Heneage With regard to your concerns about the PowerPoint course on (1)___________, I have now spoken to my head of computer training and as a result I am in a position to respond. Unfortunately, and due to circumstances beyond our control on that day, the head of training (2)_______________________________________. As a result (3)________________________________and he was somewhat late. For this I apologize, but because of this delay (4)___________________________________________. Secondly, there was a room change which was due to the fact that (5) _______________________________. Finally, our approach to training has always been based on(6)_______ approach. Moreover, it has always received (7) __________________. Following this letter, I would like to suggest a meeting at your convenience to discuss any remaining issues and your future training needs… As a result of Mrs. Heneage’s letter, Mr. Le Fevre calls Fred Perrot , who is in charge of computer training. Listen to the call and complete the reply to Mrs. Heneage’s letter. the 26th April was unavailable at short notice we had to get a replacement trainer we added the lost time on the end of the two days your company sent an extra person discovery positive feedback Writing: A letter of complaint Work in pairs. You will write a letter to each other and then write the reply. You recently stayed at a hotel. Your partner is the manager. Read the notes on the problems. There was no record of the booking at reception — I waited 45 minutes. The meeting room was double-booked — had to meet clients in smaller room. The towels were not changed in the bathroom overnight — room service said this was hotel policy based on ‘environmental reasons’. Write a letter to the hotel manager. Write 120-140 words using appropriate linking words or expressions. Swap letters with you