商英高级Unit .pptVIP

Work roles Definition of work roles A work role is the set of expectations associated with the agreement to perform tasks. As there are two parties to the agreement, there are two sets of expectations associ- ated with a work role. Both viewpoints are valid and need to be taken into account when work roles are designed. Work Roles in each department of an enterprise Sales department Launch marketing promotions Introduce products Demonstrate products Take care of complimentary presents (赠品） Persuade customers to buy Launch campaigns Place advertisements Advertise products Bargain about price Offer discount Accounts department（会计部） Make / work out budget Keep accounts Deal with financial matters Customer department /Account department 客户部 Note :(Account manager:客户经理）VS (Accounts department：会计部） In charge of development and maintenance of the company’s business resources Engage in planning and organization of corporate hospitality events（企业公关活动） Analyse and understand the market Search potential clients Pass demands and suggestions from the clients to the company and communicate information from the company to the clients Analyse customer behaviour Personalize offerings Anticipate customer wants Keep clients and the company in good relationship Public relations department Talk to the press and the public Communicate information from the company Give away publicity products Entertain business clients Alter / create / develop / establish / improve / project /promote corporate image Secretary Make / answer telephone calls Make / take notes, minutes and message Deal with files and correspondence Write memos and reports Work at computer for word processing Receive guests and visitors Arrange meetings Make appointments (Belbin’s) WorkSet The management consultancy Belbin Associates（Cambridge. UK. ）. 贝尔宾联合管理咨询公司，成立于1987年,总部位于英国剑桥，专门提供团队建设、团队职责和工作职责的相关咨询。 Assignment: PPT for Belbin and Belbin Team Roles/ Inventory Job descri