写作communication.ppt

Communication Supposedly machine- washable 可机洗的 Preshrunk T-shirt 预缩的 Warranty 保修单 Patter down 拍打 Pasty 替罪羊 The bruising force of hailstones(冰雹) Go through life mad as hell气疯了 Reluctant to do sth Stand up for our right 公司部门 Repair department Consumer-protection agency The China Consumers Association (CCA,中国消费者协会 顾客 Customer / patron 老顾客/ consumer 平常的应对措施 Dodge 躲避 Grumble 抱怨 Scowl at 怒视 Choke it down 强咽下去 维权的应对措施 If you got any problem with the quality of the products, please complain to ... Venture to public ... She sued the company for racial discrimination. 她以种族歧视为由对公司起诉。 charge sb (with sth/with doing sth) 指控，控告，起诉；指责，谴责； slink away 潜逃 Roar away 呼啸而去 Puff up 抬起 The sheer volume of 数量之多 好句 Eye-popping, vein-throbbing state of apoplectic rage Value good relations with your customers Life ‘s annoyances descend on all of us Tips for effective complaining ⒈ Effective complaining is not apologetic and half-hearted. ⒉Effective complainers are people who act businesslike and important. ---an approach that would tempt anyone to take you down a peg or two ---people are generally treated the way they expect to be treated Reasonable request / satisfactory response remedy a problem / grounds for apology ⒊If your problem requires an immediate response, try to make your complaint in person. --a real, live, in-the-flesh individual --disembodied voice --get a runaround 搪塞 ⒋Most importantly, complain to the right person. ( manager / supervisor) --drive you crazy --pass along to the appropriate person ⒌Complaining by letter is probably effective when you do not require an immediate response. --back up 支持 -- soften up 使软化 --appliances 家用电器 ⒍You make a threat—a polite threat. ⒎Don’t be too quick to make one of the most common threat. --Modest amount of money --settle with ⒏Be persistent. --Worn out --be rid of --be free of 舍友交流方式 Established a chatting group Faced