SpecificProgramDocumentation特定程序文档.pdfVIP

V1.0 /licenseagreement Specific Program Documentation 特定程序文档 The CA Support offering (“Maintenance”) listed below is provided under the following terms and conditions and otherwise as expressly set forth on the Order Form entered into by you and the CA entity (“CA”) through which you acquire this Maintenance. These terms shall be effective from the date specified in the section of the Order Form entitled “Effective Date of Order Form.” 下文列出的 CA 支持服务（“维护”）根据下列条款及条件以及您和 CA 实体（“CA”）（您通过该实体获 得此项维护）达成的订货单中涉及的任何其他条款及条件提供。这些条款应自订货单中“订货单生效日 期”一节指定的日期起生效。 CA Support Offering: CA On Demand Service Standard Maintenance CA 支持方案：CA 按需服务标准维护 CA On Demand Service Standard Maintenance Terms CA 按需服务标准维护条款 CA On Demand Service Standard Maintenance generally consists of infrastructure and application support for your CA On Demand Service subscription. Support will be provided telephonically, online and via email by qualified support engineers. CA On Demand Maintenance is provided in accordance with the CA On Demand Service - Maintenance Policy and Terms, which is available at and is hereby incorporated by reference. All capitalized terms herein shall have the definitions set forth in the CA On Demand Service - Maintenance Policy and Terms unless otherwise defined herein. CA On Demand Service Standard Maintenance is provided in addition to application entitlement, and self-service infrastructure and application support, as provided under your CA On Demand Service Subscription and is not available to the extent that CA is not required to provide CA On Demand Service Standard Maintenance. CA 按需服务标准维护通常由对您所订购 CA 按需服务的基础架构和应用程序支持组成。支持将以电话、在 线以及电子邮件等方式，由合格的支持工程师提供。CA 按需维护按照 CA 按需服务 - 维护策略及条款提供， 您可从 获得，其内容通过引用包含于此。除非本文另行规定，否则文中所有术语之定义 均如 CA 按需服务 - 维护策略及条款中所示。CA 按需服务标准维护在应用程序权利和基础架构及应用程序自 助支持的基础上，按照 CA 按需服务订购额外提供 ，且不在未要求 CA 提供 CA 按需服务标准维护的情况下 提供。 Applicability of CA On Demand Service Stan