从管理和运营的角度看IT4. MOF 过程模型.ppt

TechNet TNT1-16 从管理和运营的角度看IT4. MOF 过程模型 从管理和运营的角度看IT系列讲座介绍 1. MOF简介 2. MOF理论基础-上 3. MOF理论基础-下 4. MOF过程模型 5. MOF团队模型 6. MOF风险管理原则 今日议程 MOF过程模型概述 变更象限 操作象限 支持象限 优化象限 MOF过程模型概述 过程模型的作用 The MOF process model Facilitates consistent IT service management across service solutions Establishes a structure for IT functions, processes, and procedures Represents a life cycle approach Basic Model Concepts Release life cycle Quadrants(象限) Operations management reviews (OMRs) Service management functions (SMFs) 过程模型的准则 结构化体协结构 快速生命周期 评估驱动管理 嵌入式风险管理 Release Life Cycle MOF Process Model Quadrants Process model has four quadrants Changing quadrant – assesses impact of and implements changes Operating quadrant – operates, maintains, and manages service solutions Supporting quadrant – identifies and corrects incidents and problems Optimizing quadrant – evaluates, models, and improves service solutions Each quadrant has a unique mission of service MOF Operations Management Reviews Key management checkpoints that structure quality and measurement into the service solution release life cycle Event-based and interval-based management reviews(两种类型) Event-based Release approved review Release readiness review Interval-based Operations review Service level agreement review MOF Service Management Functions Underlying processes and procedures within each MOF quadrant that support the mission of service for that quadrant 20 SMFs that are arranged in one of four MOF quadrants Each SMF’s primary mission supports home quadrant, but cross-quadrant in nature MOF SMFs and ITIL Overlay 变更象限 Changing Quadrant – Mission of Service Mission of service: the effective introduction of approved changes into the IT environment quickly and with minimal disruption of service Changes in technologies, systems, applications, hardware, tools, etc. Changes in processes and in roles and resp