前台接待礼貌用语前台接待礼用语.doc

酒店礼貌用语-英语 1、早晨好。中午好。晚上好。 Good morning / afternoon / evening. 2、欢迎您光临温泉大酒店。 Welcome to Hotspring Grand Hotel . 3、旅游愉快吗？ Did you have to nice trip？ 4、我是接待员（行李员、电梯员、话务员、收帐员、电工、清洁工、洗衣工、厨师、餐厅服务员、调酒员、美容师）。 I am receptionist . （porter/lift operator/operator/cashier/electrician/cleaning person/laundry worker/cook/waiter, waitress/bartender/beautician）. 5、需要我帮忙吗？ What can I do for you? 6、还需要些什么？ What else can I do for you? 7、请稍等一会儿。 Just a moment ,please. 8、很高兴为您服务。 I am always at your service. 9、希望您在这里住得愉快。 I hope you will enjoy your stay with us here. 10、对不起，给您添麻烦了。 I am awfully sorry to have caused you so much inconvenience. 11、如果您需要什么帮助，请及时告诉我。 Just let me know if there is anything I can do for you. 12、这边请。 This way , please. 13、请走这边。 Would you care to step this way , please? 14、不客气。 You are welcome . /Not at all . /It’s my pleasure. 15、为宾客服务是我们的荣幸。 It’s our pleasure to serve our guests. 16、您先请。 After you. 17、对不起，我马上就过来。 Excuse me , I’ll be with you in a minute. 18、能告诉我您的姓名吗？ May I have you name? 19、对不起，让您久等了。 Sorry to have you kept waiting. 20、您能填一下这张表吗？ Would you please fill in this form? 21、您如何付帐，是现金还是信用卡？ How are you going to pay, in cash or by credit card? 22、对不起，我能进来吗？ Excuse me ,may I come in? 23、一直往前走。 Go straight ahead. 24、您可以坐这部电梯到客房。 You may go to your room by this elevator. 25、我马上为您查一下。 Let me have a check for you. 26、请坐。 Take a seat , please. 27、我来为您指路。 I’ll show you the way. 28、祝您旅途愉快。 Have a good trip. 29、祝您生意兴隆。 I wish you a good business. 30、欢迎您再来。 You are welcome to stay with us next tim 基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2． 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could