第十章外贸函电详解.ppt

Chapter X;;; In international trade everything does not go as well as is expected. Mistakes do happen sometimes. The shipment may have been made later than the contracted time; the wrong goods may have been delivered; the shipment may have been damaged and so on. In such circumstances, the buyer may lodge a claim for compensation. When the loss is not serious, in consideration of the good relations with the seller, the buyer may ;ust make a complaint to request the seller to avoid this matter happening again. Most claims are filed by the buyer against the seller .But sometimes claims are put in by the seller against the buyer for delay in opening an L/C or refusal to take delivery of the goods etc. When dealing with a complaint or a claim, you should be prompt in action and;the replies should be courteous even if the complaint may be unfounded. In a word, you should always try hard to settle a claim through friendly negotiations and avoid ar- bitration or litigation. ? ; Lesson Sixteen  (A) Complaint about Wrong Goods  (B) A Reply;;1.complaint (n.)[C](statement of dissatisfaction) 抱怨，不满，申诉 lodge make a complaint against sb. with a dept file about sth. lay 因某事向某处对某人提出诉讼，因 某事向某处控告某人 The buyer has lodged a complaint against us about the poor quality of the shoes. 客户向我们抱怨鞋子质量不好。 ; complain (vt./ vi.) (express feelings of unhappiness , dissatisfaction) 抱怨，责难 complain + that-clause The consumers always complain that too much packaging increases the cost of food. 消费者总是抱怨过多的包装增加了食品 的费用。 complain about /of sth. 抱怨……， 对……提出责难（申诉） ; We have to complain about (of) the dis- crepancies in your L/C. 我们不得不抱怨你们信用证中有不符之处。 complain to sb. of /about sth. 向某人抱怨某事 The customer comp