检测实验室论文：山省x质检机构实验室质量控制研究.doc

检测实验室论文：山东省x质检机构实验室质量控制研究 【中文摘要】山东省X质检机构是集检测、科研、标准制修订为一体的,独立于生产、销售和使用的第三方综合性检验机构。他为山东省实现对产品质量的监控和消费者购买商品权益的保障做出了重大贡献。近年来,山东省X质检机构一直致力于推进实验室技术进步,提升管理水平。规范工作程序、提升技术实力、保证检测质量、提供满意服务是其质量方针。山东省X质检机构在一次CNAS组织的实验室比对中未获得满意结果,说明山东省X质检机构在实验室质量控制过程中可能存在问题,CNAS建议其进行自查,并及时整改。为帮助山东省X质检机构找出问题所在,特进行此研究。首先,本研究选择顾客满意度调查为分析工具,对实验室管理整体状况进行分析。为使调查结果能真实反映出我们的满意度指数,该机构按照项目管理的方式,成立了满意度调查组,以机构领导为主导者,市场业务部召集实验室的客户进行调查。并对调查结果进行了统计分析。其次,在顾客满意度较低的情况下,实验室实施了一次全面的内审。再次,本研究运用问卷调查、因果图等手段,对实验室管理技术要求十要素进行了深入分析。并运用帕累托图分析,锁定了影响实验室质量管理的五个关键要素——人员、设备、检测校准方法、设施和环境条件、检测结果质量保证、测量溯源性。并对这五个关键要素进行了具体分析。最后,本研究针对山东省X质检机构实验室质量控制关键要素人员、设备、检测校准方法、设施和环境条件、检测结果质量保证、测量溯源性存在的问题,提出了整改方案。 【英文摘要】Shandong x quality inspection institute is the integration of testing,research and standard revision. It is the third-party comprehensive inspection institution independent of the manufacture, sale and use. It made significant contributions to control product quality and safeguard consumers抮ights of purchasing goods.In recent years, Shandong x quality inspection institute has been hard to boost the progress of laboratory technology and to promote the level of management. Standardizing work procedures, enhancing the technical strength, assurancing testing quality and providing satisfactory service is the quality policy of Shandong x quality inspection insititute.Shandong x quality inspection institute didn抰 get satisfactory results in one inter-laboratory comparison organized by CNAS. This suggests that there are problems in its process of laboratory quality control. CNAS advised it make self-examination, and reform timely rectification. To help Shandong x quality inspection institute find where the problems are, I do this research especially.Firstly, this study took the customer satisfaction investigation as analysis tool to evaluate overall situation of laboratory management. In order to make the survey results can truly reflect our satisfaction index, the agency established the satisfaction investigation by project managemen