西餐厅常用英语培讲述.ppt

西餐厅常用英语培训 培训人：杨娜 Western restaurant commonly used English training Trainer: Christine 第一部分 First section 预定 Reservation 您好，这里是维克西餐厅，我是服务员xxx，我能为您做什么呢？ Hello, this is Café VIC , xxx speaking ,what can I do for you ? 上午/下午/晚上好，我能为您做些什么？ Good morning / afternoon/ evening, May I help you? 请问您一共有多少人来用餐？ How many people are there in you party Sir / Madam? How many guests are coming? 请问您几点到？ What time would you like to arrive? 请问您贵姓？ May I have your name , please? 可以留下您的联系方式吗？ May I take your telephone number , please? 请问您有什么需求需要我们做准备的？ Is there anything specials you would like us to prepare? 如果您有什么要求，请通知我们。 If you have further requirements , please let us know. 恐怕我们餐厅只能给您留座到晚上xxx。 Im afraid that we only can guarantee the table before xxx in the evening. 欢迎致电，再见 Welcome to call ,see you . 第二部分 Second Section 领位、迎宾 Hostess 简单问好（simple） 早上好，（中午好，晚上好）欢迎光临 Good morning，(afternoon evening)，welcome to our restaurant 您好！ How are you? How do you do? 询问预定（ask about reservation） 请问您是否有预定？ Do you have a reservation? 请问您一共有多少人来用餐？How many person are there in you party Sir / Madam? How many guests are coming? 请跟我来，请这边走。 Come with me, please. follow me, please. This way please 征询意见（consultation） 您看坐在这里可以吗？ Would you mind sitting here? 您是愿意靠窗户坐还是靠门坐呢？ Which do you prefer ? by the window or near the door? 对不起，那边的桌子已给预订了。 I’m sorry that table is already reserved. 特殊情况(special circumstances) 对不起，现在已经客满了。 I’m sorry the restaurant is full now. 如果您不介意，坐在那边角落里好吗？ Would you mind sitting over there in the corner. 对不起，您是否介意与那位先生同坐一桌？ I’m sorry, would you mind sitting the table with that gentleman. 如果您愿意，可以先到大堂休息一下，一有空位我马上通告您。 You may have a rest in the lounge if you like , we’ll call you as soon as possible if there is a vacancy 其他（others） 先生（女士）这是您的帐单吗 Excuse me ,here is your bill, sir (lady) 先生，请问是用餐吗？ Will you have lunch (dinner), sir? 先生，请问您是找人吗？ Are you come to see anyone, sir? 第三部分 Third Section 餐中服务 Service 打扰一下：不好意思，请原谅。 Excus