He et al. A Framework for Identifying Confidential Information A FRAMEWORK FOR IDENTIFYING.pdf

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He et al. A Framework for Identifying Confidential Information A FRAMEWORK FOR IDENTIFYING.pdf

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He et al. A Framework for Identifying Confidential Information A FRAMEWORK FOR IDENTIFYING

He et al. A Framework for Identifying Confidential Information Proceedings of the Australian Undergraduate Students’ Computing Conference 2005 Page 9 A FRAMEWORK FOR IDENTIFYING CONFIDENTIAL INFORMATION IN A B2C E-COMMERCE INTERNET TRANSACTION (Bob) Weihai He 1, Neville Williams 1 1 School of Informatics Engineering The Flinders University of South Australia ABSTRACT: An extensive literature review on confidential information in a B2C e-commerce Internet transaction from three key perspectives of customers, businesses as well government and industry is presented in this paper. The literature review examines how customers perceive their confidential information, how businesses understand and provide solutions to protect the confidential information and how the Australian government’s legislation and industry’s self- regulation define the confidential information. Significant gaps in identifying confidential information among the three key perspectives are discussed. A framework is proposed for identifying confidential information in a B2C e-commerce Internet transaction by integrating the three key perspectives. The framework could be used by customers and businesses to identify confidential information in a consistent way. This paper is concluded by introducing possible future research issues. INTRODUCTION In a business-to-consumer (B2C) electronic commerce (e-commerce) context, Internet transactions are conducted between businesses and customers [Sch04]. E-commerce advances exchange of a large amount of information among its participants [Mao01]. The dramatic development of Internet technology requires confidential communications to be protected over the “open network” [WS96]. Confidentiality on the Internet has been defined on the basis that “only the sender and intended receiver should be able to understand the contents of the transmitted message” [KR03]. The definition of confidentiality in the e-commerce context has been given