SOP(update1) 目录.doc

Contents Code Items Page HSKP SOP01 Housekeeping operation hours……….…..………………….………...…..…1 HSKP. SOP02 Grooming standards of HSKP staff………..……3 HSKP. SOP03 Standards of cleaning bucket ……………………………….…………………5 HSKP. SOP04 Cleaning standards of the pantry ……………………………….……….……7 HSKP. SOP05 Disinfection standards of guestroom glasses……………………..…….9 HSKP. SOP06 How to use the cleaning cloth in a right way …………………………...…11 HSKP. SOP07 Retrieving the soil linen and terry…...………………………..….13 HSKP. SOP08 Bathroom clean ………….……………………...……..…...………………….15 HSKP. SOP09 Guestroom clean…….…………………………………………………….…….17 HSKP. SOP10 Pest control procedure………..………………………………………….……19 HSKP. SOP11 The management of key cards……………………………………………….20 HSKP. SOP12 Standards of open the door for a guest..……………. 22 HSKP. SOP13 Safety on assigned work area…………..…………….…………………..….24 HSKP. SOP14 How to treat with blood stains…………….25 HSKP. SOP15 Handle the throw-up…………………………………………………….……...26 HSKP. SOP16 Use chemicals in a proper way……..……………….……...…...………….27 HSKP. SOP17 How to operate equipments…………………….….29 HSKP. SOP18 Hotel property maintenance…..…………………….….31 HSKP. SOP19 How to check uniform and grooming standards32 HSKP. SOP20 Body language and attitude34 HSKP. SOP21 Lost Found procedure………………………35 HSKP. SOP22 How to conduct briefing……..…………………………………...…….…….39 HSKP. SOP23 Sign in procedure………………..………………………………………………40 HSKP. SOP24 Sign out procedure……..……………………….….……………………..……42 HSKP. SOP25 How to greet the guest……...………………………………………………...44 HSKP. SOP26 One touch service…………...……………….…….…………………………...45 HSKP. SOP27 Cell phones control...……………………………….…..……………...……...47 HSKP. SOP28 Baby sitting service…………………..…………….….………………………..49 HSKP. SOP29 Room “Do Not Disturb”…………..………….………………………..……….50 HSKP. SOP30 Discrepancy rooms……………….….……….………………………..……….51 HSKP. SOP31 Mini-bar control……...………….……………….…………………..………...53 HSKP. SOP3