酒店英语会话（第三版）（李永生）Unit2 Counter Service.pptVIP

Unit 2 Counter Service --前台接待 I. Guidance单元导学 Abstract概要 In this unit you’ll learn the dialogues about reception with reservation, reception without reservation, group reception and reception of special guests. Through the study, you’ll learn the key sentence patterns and related professional knowledge about the reception. 本单元主要学习有预定接待、无预定接待、团队接待、特殊客人接待的对话。通过对话的学习，学会在前台接待服务时必须掌握的主要句型以及相关的专业知识。 Guidance单元导学 Unit Objectives学习目标 How to receive the guest who has made the reservation? 如何进行有预定接待？ How to receive the guest who hasn’t made the reservation? 如何进行无预定接待？ How to receive a group of guests? 如何进行团队接待？ How to receive the special guests? 如何接待特殊客人？ II. Situational Dialogues情景会话 1. Reception with a Reservation有预定接待 2. Reception without a Reservation无预订接待 3. Group Reception团队接待 4. Reception of the Special Guests 特殊客人接待 1. Reception with a Reservation有预定接待 Dialogue A Scene：Mr. Smith walks to the Reception Desk and the receptionist serves him. 1. Reception with a Reservation有预定接待 Dialogue B Scene: Mr. White wants to check in at the Reception Desk and the receptionist serves him. 1. Reception with a Reservation 有预定接待 New Words advance /?dvɑ?ns/ adj. 预先的；先行的 deposit /d?p?z?t/ n. 保证金，存款 departure /d?pɑ?t??/ n. 离开，出发 regulation /?regj?le???n/ n. 条例，规定 sign /sa?n/ v. 签名，签署 bellman /belm?n/ n. 行李员 reconfirm /?ri?k?nf??m / v. 再次确认 Imprint /imprint/ n. 压印 2. Reception without a Reservation无预订接待 Dialogue A Scene: Mrs. Smith, a walk-in guest, wants a single room in the hotel and the receptionist receives her. 2. Reception without a Reservation无预订接待 Dialogue B Scene: The lady wants a room in the hotel and the receptionist receives her. 2. Reception without a Reservation无预订接待 New Words occupation /??kj?pe???n/ n. 职业 formality /f??m?l?t?/ n. 正式手续 receipt /r?si?t/ n. 收据 deposit /d?p?z?t/ v. 存放 valuable /v?lj?b?l/ n. 贵重物品 cashier /k????/ n. 出纳员，收银员 request /r?kwest/ n. 请求，要求 hesitate /hez?te?t/ v. 犹豫 3. Group Reception团队接待 Dialogue A Scene：The tour guide walks to