酒店英语会话（第三版）（李永生）Unit4 Information Service.pptVIP

Unit 4 Information Service --总台问询服务 I. Guidance单元导学 Abstract概要 In this unit you’ll learn the dialogues about showing directions of the local area, offering information about sightseeing, giving suggestions within the hotel as well as the car / bus rental service at the Front Desk. Through the study, you’ll learn the key sentence patterns and related professional knowledge about the information service. 本单元主要学习酒店客人外出指导、旅游观光建议、酒店内活动建议以及租车服务的对话。通过对话的学习，学会在提供咨询服务时必须掌握的主要句型以及相关的专业知识。 Guidance单元导学 Unit Objectives学习目标 How to show directions for the guests? 如何为客人指路？ How to talk about some major local tourist attractions? 如何对当地主要景点作介绍？ How to suggest the activities at the guests’ request? 如何应客人要求为其推荐活动？ How to tell the guests to reach a local tourist attraction by the public transport? 如何为客人说明乘坐公共交通工具到达当地某景点？ How to rent a car or bus? 如何租车？ II. Situational Dialogues情景会话 1.Giving Suggestions for Guests within the Hotel酒店内活动建议 2. Showing Directions within the Local Area客人外出指导 3. Giving Information about Sightseeing 旅游观光建议 4. Car / Bus Rental Service租车服务 1. Giving Suggestions for Guests within the Hotel Dialogue A Scene: The guest wants to have some amusements in the hotel, and the receptionist gives some suggestions. 1. Giving Suggestions for Guests within the Hotel Dialogue B Scene: The guest wants to go swimming and have a taste of the local food. The bellman gives the guest some suggestions. 1. Giving Suggestions for Guests within the Hotel New Words amuse /?mju?z/ vt. 娱乐；消遣 recreation?/?rekr?e???n/ n. 娱乐中心 billiards /b?lj?dz/ n. 台球 bridge /br?d?/ n. 桥牌 bowling /b??l??/ n. 保龄球 lobster /l?bst?/ n. 龙虾 speciality /?spe???l?t?/ n. 特色菜；特色食品；特产 sauce /s?:s/ n. 调味汁；酱汁 2. Showing Directions within the Local Area Dialogue A Scene: The guest wants to visit the Expo Park, and he also wants to do something in the different places. The receptionist shows him the way according to the map. 2. Showing Directions within the Local Area Dialogue B Scene: Mr. White’s friend in China