酒店英语会话（第三版）（李永生）Unit5 Regular Service in the Guest Rooms.pptVIP

Unit 5 Regular Service in the Guest Rooms --客房常规服务 I. Guidance单元导学 Abstract概要 n this unit you’ll learn the dialogues about the regular service in the guest rooms, including greeting guests, making up the rooms, introducing the room facilities, wake-up call service and laundry service. Through the study, you’ll learn the key sentence patterns and related professional knowledge about the regular service in the guest rooms. 本单元主要学习酒店服务员与客人在客房部常规服务中进行的对话，包括迎接客人、打扫房间、介绍房间设施、叫醒服务和洗衣服务。通过学习对话，掌握在酒店常规服务中要用到的主要句型和相关专业知识。 Guidance单元导学 Unit Objectives学习目标 How to greet the guests? 如何迎接客人？ How to introduce the room facilities? 如何介绍房间设施？ How to say when you want your room to be made up? 如何要求收拾房间？ How to introduce the wake-up call service? 如何介绍叫醒服务？ How to introduce the laundry service? 如何介绍洗衣服务？ II. Situational Dialogues情景会话 1. Introducing the Room Facilities介绍房间设施 2. Making Up the Rooms收拾房间 3. Introducing Morning Call Service介绍叫醒服务 4. Introducing the Laundry Service介绍洗衣服务 1. Introducing the Room Facilities Dialogue A Scene: The floor attendant is showing Mr. Black the facilities in the guest room. 1. Introducing the Room Facilities Dialogue B Scene: The bellman accompanyies the guest to the room. 1. Introducing the Room Facilities New Words facility /f?s?l?t?/ n. ［常pl.］设备，设施；便利，容易 adjuster /?d??st?/ n. 调节装置 socket /s?k?t/ n. 插座 respectively /r?spekt?vl?/ adv. 分别地 shaver /?e?v?/ n. 剃发，电动剃须刀 drinkable/dr??k?bl/ adj. 可饮用的 thermos /θ?:m?s/ n. 保温瓶，暖水瓶 carafe/k?r?f/ n. 玻璃水瓶 converter, convertor /k?nv?:t?/ n. 转换器 stationery /ste???n?ri/ n. 文具 2. Making Up the Rooms Dialogue A Scene: The room attendant with a trolley meets Mr. Black in the corridor. 2. Making Up the Rooms Dialogue B Scene: The room attendant is entering a guestroom. She is going to make up the room. 2. Making Up the Rooms New Words trolley /tr?l?/ n. 手推车 corridor /k?r?d?:/ n. 走廓 vacate /v?ke?t/ v. 停止占用；腾出，空出 nap /n?p/ n. 打盹，小睡 oblige /?bla?d?/ v. 迫使；答应……的请求，使满足 appreciate /?pri:??e?t / v. 感激；欣赏；增值，鉴赏 3.