酒店英语会话（第三版）（李永生）Unit10 Check-Out Service.pptVIP

Unit 10 Check-out Service --结账服务 I. Guidance单元导学 Abstract概要 In this unit you’ll learn the dialogues about paying the bill by bank credit card, by cheque as well as in cash. And you will also learn the dialogues about how to exchange foreign currencies. Through the study, you’ll learn the key sentence patterns, useful words and expressions and related professional knowledge about the check-out. 本单元主要学习在酒店账台结账离店服务时用银行信用卡、旅行支票和现金结账的对话；也将学习如何兑换外币的对话。通过对话的学习，学会在结账离店服务时必须掌握的常用词汇、主要句型以及相关的专业知识。 Guidance单元导学 Unit Objectives学习目标 How to settle the bills for the guests? 如何为顾客结账? How to explain the different methods of payment? 如何解释付账形式? How to collect cash, bank credit card and cheque payment? 如何接待现金、银行信用卡、支票结账? How to exchange the foreign currencies? 怎样进行外币兑换? How to communicate with the guests by related sentence patterns about check-out skillfully? 怎样熟练运用有关结账的服务语句与客人交流? II. Situational Dialogues情景会话 1. Paying the Bill by Bank Credit Card 用信用卡结账 2. Paying the Bill by Cheque 用支票结账 3. Paying the Bill in Cash 用现金结账 4. Exchanging the Foreign Currencies 兑换外币 1. Paying the Bill by Bank Credit Card用信用卡结账 Dialogue A Scene: The guest, named Russell Palmer, comes to the Cashier’s and wants to pay his bill. The cashier receives him. 1. Paying the Bill by Bank Credit Card用信用卡结账 Dialogue B Scene: Mr. Wright wants to check out and a cashier receives him. 1. Paying the Bill by Bank Credit Card用信用卡结账 New Words bill /b?l/ n. 账单 honor /?n?r/ v. 承兑，承认并如期支付 total /t??t?l/ v. 总数达；计算……的总数 n. 总数，总额；全体 2. Paying the Bill by Cheque用支票结账 Dialogue A Scene: Mr. Dick wants to check out and the cashier receives him. 2. Paying the Bill by Cheque用支票结账 Dialogue B Scene: Mr. Smith checks out at the Cashier’s and the cashier receives him. 2. Paying the Bill by Cheque用支票结账 New Words sign /sa?n / v. 签字 can /k?n/ n. 一罐 coca-cola / k??k?k??l?/ n. 可口可乐 memo /mem??/ n.(memorandum的缩写) 备忘录，协议 3. Paying the Bill in Cash 用现金结账 Dialogue A Scene: Mr. Smith wants to check out at the Cash