JD 送餐服务员.doc

JOB DESCRIPTION 工作职责 JOB TITLE 职位 : Room Service Waiter/ress, 送餐部服务员 DEPARTMENT 部门 : Western Section西餐部 GRADE/LEVEL 级别 : REPORTS TO 直接上司 : Room Service Captain 送餐部领班 RESPONSIBLE FOR 责任范围 : REVIEWED BY 制定/更新于 : SCOPE 工作范围 : you form a team and as such assist the Room Service Captain to achieve or surpass financial goals set in both the Room Service budget and forecast by providing, through personal attention, care and anticipation of guest needs the best service possible thus creating an atmosphere of professionalism and well-being in Room Service in general and the assigned station in particular leading to a highly successful operation. 您将协助送餐部领班完成或超越由送餐部预算与对正在进行的经营活动的预测而制定出的营业目标，通过对客人需要的关注、关心和预计，向客人提供最好的服务，从而创造出专业化与良好的环境，尤其在您的工作区域领导极为成功的运作。 DUTIES/RESPONSIBILITIES: 义务与责任: - Create through your total commitment to excellence an environment of complete well-being and satisfaction of our restaurant Patrons by providing friendly, fast, consistent and professional service. 完成你所有的义务以提供友善的、快速的、可靠的、专业的服务从而创造令顾客满意的良好环境 - Contribute in every way possible to the profitability of the outlet by providing impeccable, attentive, personalized and speedy service. 提供完美的、殷勤的、个性化的和快速的服务，利用任何可能的方式为送餐部创造收益。 - When asked by the Captain to take a guest order deploys up-selling techniques. 您将领班要求在接受客人点单时向客人展开推销。 - You will take particular care not to incur unnecessary expenses through breakage’s or losses of operating equipment and careless spoiling of condiments. 您应该特别注意避免不必要的开支，如操作器具的破损和遗失和因粗心导致的调味品的变质。 - You will be totally familiar with all items featured on the menu and the daily specials and the appropriate cutlery to be used for each item. 您必须对菜单上的所有菜品的特性和每日的特色菜品以及每种菜品所用的相应的餐具相当了解。 - You will make it a point to learn the mode of preparation and the ingredients used in each dish. 您需要学习每种菜品的准备工序和原料。 - You will remember and serve a