Tourism Products and Development Note costomer selling and Reservation.docVIP

PRODUCT DEVELOPMENT- CUSTOMER SELLING and Reservation CUSTOMER SELLING As a Travel Professional, when a client wants to choose an itinerary, it is important to ask the client questions such as what they want to see, how they want see it, what are the possible destinations, dates and budget restrictions At the same time, it is important to listen to the client to get a thorough understanding of their needs and wants before presenting them with any brochures, In sales, the act of identifying and analyzing a client’s needs and wants is called qualifying and interviewing your client. A client will consider a tour based on the following factors: - ? Cost – explain what is included or excluded from the tour and the level of costs is determined by the types of airlines, the types of transportation, meals, transfers, quality or the type of accommodations, sightseeing, attractions, travel insurance, gratuities and taxes ? Itinerary – understand your clients’ interests and desires when selecting an itinerary ? Group size – Tours sometimes can come in many different sizes and sometimes you can match your client with an appropriate group size ? Pace – the tour pace matches the client’s age, health, interests and tastes ? Terminology – make sure the languages and terminology used in the brochure can be explained fully to the client ? Single Supplement – if a client is traveling alone, make sure he or she understands about the single supplement charges ? Consumer Protection – explained that the proposed tour is a member of the consumer protection organization ? Conditions – point out the terms and conditions of the tour ? Questions – mark sure all questions are answered after identifying the client’s needs and wants When discussing the tour itinerary, areas should be covered would include what the tour is included with and excluded from, visa/passport information, the cancellation policy, the limitations of the operator’s liability and responsibility,