人力资源十章习题.docVIP

PAGE  PAGE 255 Chapter 12: Pay for Performance and Financial Incentives Multiple Choice Frederick Taylor referred to the tendency of employees to work at the slowest pace possible and to produce at the minimum acceptable level as ________. social loafing systematic soldiering human nature group shift group norms (b; easy; p. 472) Which non-case incentive do employees most prefer? electronics season tickets to an entertainment venue of the employee’s choice a trip to a destination of the employee’s choice a shopping spree at a store of the employee’s choice home improvement items (c; moderate; p. 473) Who proposed a two-factor theory that explains how motivator factors relate to satisfaction and hygiene factors relate to dissatisfaction? Frederick Taylor Abraham Maslow Frederick Herzberg David McClelland Edward Deci (c; easy; p. 473) Herzberg’s Hygiene-Motivator theory of motivation suggests that extrinsic factors like ________ cause dissatisfaction. advancement responsibility respect working conditions recognition (d; moderate; p. 473) Herzberg’s Hygiene-Motivator theory of motivation suggests that intrinsic factors like ________ cause satisfaction. working conditions pay achievement incentive pay friendships at work (c; moderate; p. 473) The Hygiene-Motivator theory is also called the ________. two-factor theory learned needs theory equity theory theory of extrinsic motivation hierarchy of needs (a; easy; p. 473) Hygiene factors affect a continuum that ranges from ________. dissatisfaction to satisfaction no dissatisfaction to no satisfaction dissatisfaction to no dissatisfaction satisfaction to no satisfaction none of the above (c; moderate; p. 473) Motivator factors affect a continuum that ranges from ________. dissatisfaction to satisfaction no dissatisfaction to no satisfaction dissatisfaction to no dissatisfaction satisfaction to no satisfaction none of the above (d; moderate; p. 473) Who distinguished between intrinsic motivation and extrinsic motiv