FD--roomallocation.docVIP

STANDARD OPERATING PROCEDURE 标准作业程序 Policy No.政策编号：FD-001Page页码：1/3Department部门：Front Office前厅部Prepared by制定人：符夏宁Effective Date生效日期：2010-01-01Approved by批准人：Subject题目：Room Allocation排房 Objectives目标： To ensure that the correct set up is placed inside the room before guest arrival. 确保客人在达到前完成酒店内房间的布置。 Policy Statement政策阐述： It is the hotel’s policy that all reserved rooms are allocated before arrival in order to ensure a proper set up by Room Service or Housekeeping. 这是酒店提前为所有预订排房的政策，目的是确保送餐部或客房部在客人抵店前布置妥房间。 Procedures程序： 1. The Front Desk Captain on the morning shift will assign the rooms for the arriving guests in the morning and finish before 10:00 hours 早班的前台领班为预抵的客人安排房间，并在早上10点前完成。 2. If possible only Vacant Clean rooms will be assigned, otherwise Vacant Dirty rooms. All occupied rooms without departure time should not be assigned for arriving guests – if possible. 如果可能，只安排空净房，否则是空脏房。尽量不要安排没有明确退房时间的占用房给当日预抵的客人。 3. VIP - Very Important Person, Special Attention Guests, Complaint Guests VIP——非常重要的客人、需要特别注意的客人、投诉客人。 ? Assign only vacant clean rooms 仅安排空净房 ? Check guest history and additional remarks to find out the required room type and special instructions. 检查客史和附加备注，找出客人对房型的要求和特别指示。 ? All same day VIP reservations and room changes must be mentioned to the Room Service and Housekeeping right away in order to put or remove the set up from the room. 所有当天的VIP预定和房间变换都应该立即通知送餐部和客房部以安排或改变设置。 4. Guests with Special Requests 有特殊要求的客人 ·Assign the rooms for those guests according the internal flag report and the guest history and remarks. 根据内部标记报告、客史和备注为客人安排房间。 STANDARD OPERATING PROCEDURE 标准作业程序 Policy No.政策编号：FD-001Page页码：2/3Department部门：Front Office前厅部Prepared by制定人：符夏宁Effective Date生效日期：2010-01-01Approved by批准人：Subject题目：Room Allocation 排房 ·Some examples of special requests: 一些特殊要求的例子： ·Room adjacent to folio 12345 房间临近12345 ·Room connecting with folio 54321 房间和12345来连接 ·Extra bed set up 加床 ·Inform Housekeeping