JDVPTechnology.docVIP

香港中旅国际投资中央平台人力资源项目 内部文档，注意必威体育官网网址 第 PAGE 3页，共 NUMPAGES 3页 职位描述文件示例 职位识别信息职位名称VP, Contact Center Technology所属部门Contact Center职位编号CCSZ0003所在城市SZ工作地点Contact Center出差要求□无□偶尔□经常□常驻版本号V1.0生效日期2005年5月15日工作网络关系直接上级职位Sr. VP, Operation汇报职位直接下级职位Technical Support Manager; Application Development Manager; Knowledge Manager人员管理权限薪酬□无□建议权 □决定权直接下级人数3绩效□无 □建议权 □决定权直接管辖团队15配备□无 □建议权 □决定权业务指导职位CTO, General Manager of other departments对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Graduate专业方向Senior management in contact center technology工作经验More than 8 years IT experience in MNCs, 4 of which in China contact center industry行业经验Contact center IT培训经历管理技能Control Planning Delegation Coordination专业技能Contact center technology management Contact Center project management Knowledge on hardware and client/server application, database administration. Knowledge on contact centre /paging centre systems, LAN/WAN management and ACD/IVRS support. 通用技能 Communication Leadership and people management 职位目的与职责职位目的（存在的理由，限制和目标）To build, manage and maintain a state-of-the-art contact center platform for the company 职责范围 (名称、定义、该职责所要达到的结果/目标)责任级别 （全部/部分/协助）衡量标准 (数量、质量)业务类战略层面To build, manage and maintain a reliable, stable, multi-channel accessible, flexible, easily expandable and easily compatible contact center platform to support business growthFullSenior management assessmentOperational Level To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology to the contact centre systems for improving efficiency and productivity To design, implement, develop leading edge contact-centre CTI technology. To design and implement customized solutions to meet various changing program demands and business needs.AllKPIs on systems Internal customer satisfaction External customer satisfaction Staff attrition