operationplan.docVIP

2012 operation plan  PAGE 5 1. Study business model of each affiliate in the zone and comprehend their operation mechanism through local visits Current situation: Very few information with operation except China in the zone Readiness to serve: “About me” of each affiliate service leader Approach Visit local business leaders, sales leaders, service leaders jointly with PAZ leader to primarily study their current structure, business process and 2012 business operation plan Revisit local service leader and key account to learn more local service organization, capability, process, customer service demand Resource Team member Support of PAZ leader and business leader of each affiliate in the zone Expense Travelling Support from others(department ,HQ or countries) Local sales leader, service leader Progress plan 1Q 2012 Measurement Current status and analysis report of each affiliate service 2. Coordinate service leadership conference and establish service reporting system and performance management in the zone Current situation Each county service is report to international service, lack of communication among the zone Readiness to serve: Monthly report of technician utilization, warranty and service value contribution Approach Support to develop local service organization and establish local service leadership with local business leader Coordinate to develop local service leadership with local business leader and service leader through training and periodic reporting system Organize PAZ service leadership conference under support of local business leader and PAZ business leader Resource Team member China service team, China training team, each service leader Expense Local service leader travelling expense and meeting miscellaneous expense Support from others(department ,HQ or countries) Others Progress plan Q2,Q4 2012 Measurement Service leadership conference opening in Q2 and Q4 Leadership and communication training Service and service management training Be