SP-RM-RES-P+Closedout+Period+(v).docVIP

Four Points by Sheraton ShenzhenStandard Procedure深圳福朋喜来登酒店标准与程序Position: Reservations Sales Agent职位：预订部销售文员Department:Front Office/ Reservation Dept Head. Andrew Guo部门：前厅部/预订部部门经理：郭斌GM Approval: Zhang LeiDate: 15Jun, 2006总经理批准：张磊日期：2006年6月15日Task: Closed-Out Period Code: RM-RES-P030任务：预订截止日期序号： RM-RES-K030 Printed on:  DATE \@ MM/dd/yy 04/20/17  FILENAME 3827724-58ead56dd4322.doc Page:  PAGE 2 of  NUMPAGES 2 Standard: Reservation Sales associates will not accept reservations in the event of: Closed out periods Room type closed Rate category closed Reservation Sales agents will be aware of, and constantly monitor the closed out periods of the hotel. Closed out dates will be updated regularly by the Reservation Manager to maximize opportunities in incremental revenue. When the hotel is closed out for any date, room type or rate category, the Reservation Sales associate will recommend alternative accommodation, and where possible waitlist the booking in case of cancellations.标准： 预订部销售文员在以下情形不再接收预订： 房间截止 房型截止 某种价格截止 预订部销售文员 将 注 意 并 时 刻 关 注 饭 店 预 订 截 止 日 ， 该 日 期 将 由预 订 经 理 定 期 更 新 以 减 少 饭 店 收 入 损 失 。 当 饭 店 任 何 一 天 或某种 房 型 停 止 接 受 预 订 ， 预 订 员 将 向 客 人 推 荐 其 他 住 宿 选 择， 可 能 的 话 把 该 预 订 放 入 等 待 名 单 。 这 样 ， 如 果 有 其 他 预 订 取 消 ， 即 可 接 受 该 预 订 。Procedures: All Reservation Sales associates will be made aware of close out periods, by the Asst. Reservation Manager, and the reasons for the closeout. Close outs could include: Total hotel Particular room type Particular rate category Reservation Sales associates will be knowledgeable and mindful about the difference of the above various types of Close Out. If an inquirer requests accommodation during a closed out period, the Reservation Sales associate should determine the best option to offer the guest dependant on the reason for the close out, including: When hotel is completely closed out, guest booking (particularly if regular guests or preferred corporate clients