MGTO20sManagingCommunications課件.pptVIP

MGTO120s Managing Communications Jian Liang MGTO, HKUST Where We Are Management The Sections We Will Cover Communication Change and innovation Foundation of human behavior Groups and teams Motivating employees Leadership Learning Objectives Understanding Communications Differentiate between interpersonal and organizational communication. Discuss the functions of communication. The Process of Interpersonal Communications Explain all the components of the communication process. List the communication methods managers might use. Describe nonverbal communication an how it takes place. Explain the barriers to effective interpersonal communication and how to overcome them. Learning Objectives Organizational Communication Explain how communication can flow in an organization. Describe the three common communication networks. Discuss how managers should handle the grapevine. Starting from a Case 陸純初(Loke　Soon　Choo)，男，新加坡人，EMC公司大中華區總裁 Rebecca ，女，中國人，原EMC公司大中華區總裁高級秘書 Message from the CEO of EMC (Greater China) “Rebecca, I just told you not to assume or take things for granted on Tuesday and you locked me out of my office this evening when all my things are all still in the office, because you assume I have my office key on my person. With immediate effect, you do not leave the office until you have checked with all the managers you support - this is for the lunch hour as well as at end of day, OK?” Reply from Rebecca To: Loke, Soon Choo Cc: China All (Beijing); China All (Chengdu); China All (Guangzhou); China All (Shanghai); Lai, Sharon Subject: FW: Do not assume or take things for granted Soon Choo, 　　首先，我做这件事是完全正确的，我锁门是从安全角度上考虑的，北京这里不是没有丢过东西，如果一旦丢了东西，我无法承担这个责任。 　　其次，你有钥匙，你自己忘了带，还要说别人不对。造成这件事的主要原因都是你自己，不要把自己的错误转移到别人的身上。 　　第三， 你无权干涉和控制我的私人时间，我一天就8小时工作时间，请你记住中午和晚上下班的时间都是我的私人时间。 　　第四，从 到EMC的第一天到现在为止，我工作尽职尽责，也加过很多次的班，我也没有任何怨言，但是如果你们要求我加班是为了工作以外的事情，我无法做到。 What do you think about this case? Loke　Soon　Choo??? Rebecca??? Implic