NOKIA7问题处理7步法选编.ppt

NOKIA 7;WHY TO USE 7-STEP PROBLEM SOLVING PROCESS?;SCALE OF THE PROBLEM;NOKIA 7 STEPS TO PROBLEM SOLVING ;1. Identify Problem; Brainstorming; Pareto chart;Sales Revenue Analysis;WHAT IS A PROBLEM?; Problem definition;Current state: Shipments are arriving to customers too late and at too high a cost Desired state: Prompt customer delivery at minimal cost Operative term: Operational definition:;Current State: Electronic product shipments are being delivered to customers in an average of 14 days time and at an average cost of 13 % of the sales unit price. Desired State: Prompt delivery of within 2 days, at a price not to exceed 3 % of the unit sales price. Problem/GAP Statement: Improve product shipment performance from now 14 days to under 2 days, while reducing the total cost per shipment from now 13 % to no more than 3% of the unit sales price, within the next 30 days.;Check List / (see notes pages);Team work 1 - The problem definition ;2. Analyze Problem;Process Mapping;Mapping the process;Sales Order Process (2/2); Graphs;Line Diagram: Call Frequency;Line Diagram: The x/mR Chart; Histogram;Histogram: Some Examples;The Process Model;The Need for Knowledge;Problem selection worksheet;Check List / (see notes pages);Team work 2 - Analyze the problem ;3. Determine Causes; Cause-and-effect diagram; Affinity Diagram; Interrelationships Diagram; Why - Why Diagram;Check List / (see notes pages);Team work 3 -Determine causes;4. Develop solutions;Corrective or preventive action;How to perform a Double Team exercise; Solution selection table;Solution selection worksheet (see notes page);Improvement Selection Matrix ;Check List / (see notes pages);Team work 4 - Develop solutions;5. Plan Action;Stakeholder Analysis;Stakeholder Analysis;Risk Management;Risk Management; Force Field Analysis; Example to Force Field Analysis;Action planning;Gantt Chart;Gantt Chart;Check List / (see notes pages);Team work 5 - Action planning;6. Implement solution;Change Management;* C