SIPOC选编.ppt

SIPOC-Voice of the Customer SIPOC – 客户之声;SIPOC Module Objectives SIPOC模块要点;Identify the Process确定过程 Point when the Process starts定义流程什么时候开始 Name of the Process流程的名称 Point when the Process stops定义流程什么时候结束 Start and Stop Points are Key起点和终点至关重要 Span of these points will determine project scope起点和终点之间的范围就决定了项目的范围 May start wide and narrow through the project项目开始时范围可能大一些，在项目进行时可以缩小 Team must agree to these boundaries团队成员必须对范围认可 Champion should have control over entire process倡导者必须要对真个过程可控 Issue from Problem Statement should come from within the process boundaries问题描述中提到的过程应该在过程范围之内;Identify Outputs and Customers What does the Process make? – Product and Service 过程产生了什么-产品和服务 Who uses the Outputs?谁使用这些输出 What Requirements do the Customers put on the Outputs? 客户对输出的要求是什么 All Outputs should have Customers and Customers have Outputs, though they may not be one to one 所有的输出都要针对于客户，客户都要有期望输出，尽管它们可能不是一一对应的。;Identify Inputs and Suppliers What Inputs does the Process require过程需要什么输入 Who supplies the Inputs?谁提供了这些输入 What Requirements does the Process put on the Inputs?流程对输入的要求是什么 All Inputs should have Suppliers and Suppliers have Inputs, though they may not be one to one 所有的输入都要有输入者，所有的输入者都要有输入，尽管它们可能不是一一对应的;What is a SIPOC? (什么是SIPOC?);;Preparing the SIPOC (准备SIPOC);The SIPOC Form (SIPOC 表);SIPOC Steps (SIPOC 步骤);Define Reduce EO Risk Project SIPOC;Scoping the Project (定义项目范围);Selecting Team Members (选择团队成员);Identifying Requirements 定义需求;Identifying Gaps 确定差距;SIPOC Example(范例) – The Statapult (弹射器);Develop a draft of the SIPOC for your project 建立你项目的SIPOC Verify the top level process. 核实高层次的过程 Verify the links between customer requirements and process outputs. 核实过程输出及客户需求之间的联系 Verify the links between process requirements and inputs. 核实过程输入及过程需求之间的联系 Compare the team problem statement to the gaps in requirements. 比较项目问题陈述及各项需求之间的差距 Define the data collection requirements. 定义数据收集的要求 Verify that the appropriate team members are included. 核实合适的团队成员 Identify process experts, su