Taking an order 高档餐厅如何点单(干货).pptx

Taking an order;Taking an order…;Introduce the menu About taking order What is needed to take an order Before taking an order During taking an order After taking an order Scenes / Occasions;Why to introduce? To show our hospitality and warm-welcome. Unique and professional service, guests feel special. Help the guests to know the menu, help to up-sell. How to start? Introduce yourself before the introducing the menu * Sell your name before you sell the product. According to different guests, new or regular. * New guests, very necessary. * Regular, mention new dishes, promotion items. e.g Good Evening, Madame/Sir, Welcome to Elba, my name is XXX, I would like have a brief introduction about the menu. What to introduce? To introduce, not read the menu from first page to last page. *Guests will not be happy to listen to a SPEECH for 5 mins. The aim is to introduce what you want to sell. *More details about the item you want to sell. ;Find the right time. Make sure the guests are willing to listen. Read the guests * Guests maybe tired, do not want to talk. * Busy with business conversation * Guests keep talking on the phone. Eye - Contact with SMILE You are not talking to just one guest. Make sure the guests are listening. BE CONFIDENT! Very important! * Are your oysters fresh? * How is this wine? Control the speaking voice and speed When to stop, when to slow down, when to emphasis ;You are not a machine! 不要当一台机器！ Offer professional suggestions base on experience and knowledge.给客人提供你的建议。 Guest orders beef well done. 十分熟的牛肉 Guest wants everything to be served together. 所有的食物一起上。 Guest orders beef and wants a glass of white wine. 一杯白葡萄酒配牛排。 The best time for