导游薪酬制度的改革导游薪制度的改革.doc

论文题目: 论导游薪酬制度的改革 论导游薪酬制度的改革 内 容 摘 要 随着我国经济的快速发展，旅游业也在飞速发展。导游人员作为旅行社旅游接待工作中的主体，是整个旅游服务的轴心，对我国旅游业的发展起着至关重要的作用。在旅游需求逐渐扩大的同时，旅游业存在的问题也显现出来，其中关于游览过程中购物点多，导游收受回扣及小费，导游服务态度差等问题都是近年来接到投诉较多的问题。要想解决上述问题，就必须要从导游薪酬制度改革入手。本文在对导游薪酬问题相关文献的梳理基础上，结合自己对导游薪酬的相关调查整理，得出当前导游薪酬制度的现状及存在问题，并对现行导游薪酬制度存在的原因进行了深入的分析，特别提出立体导游薪酬的建立。 关键词：导游 薪酬制度 薪酬制度改革 导游立体薪酬 The Guide Salary System Reform Abstract With the development of the economy of China, tourism is rapidly developing fast. As the main reception in the work of travel agent and the axis of travel services，tour guides play a pivotal role in the development of tourism industry of China. Demand expersion in the tourism, while the lots of problems is also appearance, including the process of shopping on the tourism and more tour guides take kickbacks and gratuities, guide service and poor attitude are the problem receive more complaints. To solve the above problems, we should start from the tour guide salary system reform. In this paper, the problem of the salary system based on the literature of the sort, combined with their related investigations on the tour pay order, obtained the status of the current pay system guides and problems, and guide the causes of pay system conducted in-depth analysis, especially put forward a proposal to set up Stereoscopic Guides Salary. Key words: Tourist guide Salary system Reform Stereoscopic Guides Salary  PAGE \* MERGEFORMAT 2 目 录  TOC \o 1-3 \h \z \u  HYPERLINK \l _Toc293606487 序 言  PAGEREF _Toc293606487 \h 1  HYPERLINK \l _Toc293606488 一、导游薪酬的概念及构成  PAGEREF _Toc293606488 \h 1  HYPERLINK \l _Toc293606489 （一）导游薪酬的概念  PAGEREF _Toc293606489 \h 1  HYPERLINK \l _Toc293606490 1．导游  PAGEREF _Toc293606490 \h 1  HYPERLINK \l _Toc293606491 2．薪酬  PAGEREF _Toc293606491 \h 1  HYPERLINK \l _Toc293606492 （二）当前导游薪酬结构  PAGEREF _Toc293606492 \h 1  HYPERLINK \l _Toc293606493 1.基本工资  PAGEREF _Toc293606493 \h 1  HYPERLINK \l _Toc293606494