[简体]033DELL问题解决培训.ppt

Problem Solving Key to Continuous Improvement Workshop;Six Steps Problem Solving Process;The Six Step Problem Solving Process Model;Six Steps Problem Solving Process;Six Steps Problem Solving Process;Six Steps Problem Solving Process;Six Steps Problem Solving Process;The Effect (results which is influenced by the main factors or Causes) are placed in a fish bone diagram. Using this diagram will help to identify the real causes Uses : To grasp the causal relationship between cause and effect To stratify To analyze the possible causes;The Force Field Analysis Tool;Steps One and TwoAnalysis Summary;Step 3. Evaluate alternatives (most critical step) Test your problem analysis Establish priorities and Set criteria in an effort to establish a goal (refer next slide) Enables a wider perspective of possible solutions which tend to be more mutually acceptable by team. This in turn leads to higher commitment by the group;Evaluate alternatives (continued) Alternative testing procedure Takes into account 3 fact finding and judgment procedures Establish team priorities (assign point values) List Absolute Requirements eg. Goal to be met in 6 weeks equals 10 points List Desirable Objectives eg. Minimum Improvement of 8% equals to 10 points Evaluate alternatives eg. Replace with new unit Return cash to customer Repair and return later Set your criteria What do you want to achieve by any solution you make? What do you want to preserve by any solution you make? What do you want to avoid by any solution you make?;Step Three – Evaluate Alternatives Tool;Step Three – Evaluate Alternatives Tool;Step Three – Evaluate Alternatives Tool;Six Step Problem Solving Process;Step Four – Solution Creation Tool;Step Four – Action Planning Tool;Six Step Problem Solving Process;Step Five – Analyze the Outcome Tool;Six Step Problem Solving Process;Six Steps Problem Solving ProcessImportant Considerations;The Problem Solving Analysis Tools;;;;BPI Project ExampleAnalyze: Root Cause and Propo