BEC中级真题(第二辑)答案及听力原文.doc

PAGE  PAGE 29 BEC中级真题（第二辑）答案及听力原文 Test 1 Reading Part 1 1 C 2 A 3 B 4 D 5 A 6.B 7 C Part 2 8 D 9 C 10 E 11B 12 F Part 3 13 D 14 A 15 C 16 B 17.B 18.C Part 4 19B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C 29 D 30 B 31 C 32 B 33 B Part5 34 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM 40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT 45 CORRECT Writing Part 1 To: P. Jones From: Luisa Gambon Date: 21 November 2002 Subject: Lateness Mr Jones, I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank you Band 5 All content points are covered, using natural sounding language and a consistently appropriate tone.Part 2 Report on customer complaints INTRODUCTION This report has the purpose of presenting the reasons for customer complaints in 2002. FIELDINGS The customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer systems breakdown. In March they fell to 230 because an improved order system was introduced. The reasons for complaints from January to March were analysed: firstly the companv received complaints for incorrect orders delivered. These errors were fewer in March. secondly the time taken to deliver is too high. but the company has planned to recruit new agents. Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making. CONCLUSIONS At the moment all customers arent satisfied but many measures have been taken to improve their satisfaction. Band 4 There is a satisfactory range of structures, with some errors, but these do not impede understanding. The content points are adequately covered, and the register is appropriate. The informa