(翻译)nformation Technology and Business Process Redesign信息技术(IT)与业务流程再造(BRP).doc

PAGE  PAGE 8 第20章：Information Technology and Business Process Redesign 信息技术（IT）与业务流程再造（BRP） 学院： 专业：工业工程 姓名： 学号： Information Technology and Business Process Redesign 信息技术（IT）与业务流程再造（BRP） 姓名 学号 Those aspiring to improve the way work is done must begin to apply the capabilities of information technology to redesign business processes. Business process design and information technology are natural partners, yet industrial engineers have never fully exploited their relationship. The authors argue, in fact, that it has barely been exploited at all. But the organizations that have used IT to redesign boundary-crossing, customer-driven processes have benefited enormously. 那些有志于提高工作效率的组织，必须开始应用信息技术的能力，重新设计业务流程。业务流程再造和信息技术是天然的伙伴，但工业工程师从来没有充分地利用他们之间的关系。作者认为，它们实际上没有被深入应用。但使用了IT来??重新设计生产、服务流程的组织获益良多。 At the turn of the century, Frederick Taylor revolutionized the workplace with his ideas on work organization, task decomposition, and job measurement. Taylors basic aim was to increase organizational productivity by applying to human labor the same engineering principles that had proven so successful in solving the technical problems in the work environment. The same approaches that had transformed mechanical activity could also be used to structure jobs performed by people. Taylor came to symbolize the practical realizations in industry that we now call industrial engineering (IE), or the scientific school of management. In fact, though work design remains a contemporary IE concern, no subsequent concept or tool has rivaled the power of Taylors mechanizing vision. 20世纪初，Frederick Taylor(泰勒)革命性地开创了工作组织、任务分解和工作测量的方法。泰勒的基本目的是提高组织的生产力，该管理原则在解决工作环境中的技术问题中已被证明是成功的。这种改变机械活动的方法，也可用于由人履行的工作。泰勒是一种实用工业管理理论学派的代表，就是我们现在所说的工业工程 （IE），或科学管理学派 。事实上，工作的设计仍然是当代的IE一个关注点，在制造领域，后续的概念或工具没有一个能与泰勒理论相媲美。 As we enter the 1990s, however, two newer tools are transforming organizations to the degree that Taylorism once did. These are information technology -- the capabilities offered by computers,