50句英语,搞定前台老外教程.pptx

50句英语 搞定前台老外; 1.您好，我可以帮您吗？ How do you do ?May I help you? 2.请问您有预订吗？ Do you have a reservation, please? 3. 您要什么房间？ What kind of room do you want? 标准间 Standard room /room with two beds 商务套executive suite 双人房double room 单间single room ;4.对不起，我们满房了。 I’m so sorry but ,today we are fully booked . If you like, I will book you into another hotel which is not far away. 5.请出示您的护照。 May I have your passport for a moment to make a copy please? 6.请问您预住几天？ How long will you be staying here? ;7.请问您付现金还是信用卡？ How would you like to pay, in cash or by credit card? 8.请您先付500元预付金，余额退房时退还。 We take prepayment now at check in ,Please pay 500 yuan as an advance deposit . Any amount left will be returned to you at check out. （500 yuan for prepayment please!）;9.请您在银行POS签购单上签名，以确认500元预授权。 Would you please sign your name on the printed slip from the bank to confirm the pre-authorization of 500 yuan? 10.您的退房时间为明天中午12：00之前。 Your check-out time should be before 12:00 tomorrow。 6:45 9:30 14:00 8:37 ;复习;退房;;;18.如果您在下午两点以后退房，你需要多付半天的房费。 If?you?check?out?after?2?p.m.,?you’ll? have?to?pay?half?of?the?rate. If?you?check?out?after?6?p.m.,?you’ll? have?to?pay?the?full?rate. 19.这是订房中心的名 片，如果下次您入住，可以提前打电话预订，我们会为您保留房间。 This is our call center card, if you want to stay again, please reserve a room in advance, we will keep the room for you.. ;;复习;21.那么橙汁，可口可乐，或 雪碧怎么样？ What about orange juice , Coca-cola, or Sprite? 百事可乐Pepsi 百威Budweiser 青岛Tsingtao Beer 方便面 Instant noodles 22.对不起先生，我没明白您的意思。 Sorry, sir, but I don’t understand what you mean./Sorry, sir. But , I didn’t get your meaning/Catch you. 您能再说一遍吗？ Could you please say it again? /Pardon？ ;23.请您帮我找到最后一次的签证。 Could you please show me the last visa. 24.如果有必要，我 们可以为您提供无烟房。 If it is necessary we can offer you non-smoking room. Smoking area /non-smoking section 25.如果您需要用早餐，可以在总台购买早 餐券,18元/位 。 You can buy breakfast coupons in advance at the Reception desk. Each coupon is 18 yuan per person. ;26