敦煌网询盘回复模版.docx

未付款订单 Dear $buyer, We have got your order of?XXXXXX。?But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！ Best Regards $myname 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！ 提示：请根据您产品自身特点对描述内容进行修改。  已付款订单 Dear $buyer, Your payment for item?XXXXXXXXXXXXXX?has been confirmed. We will ship your order out within?XXX?business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！ 提示：请填上您的订单号和发货天数。 发货后 Dear $buyer, The item?XXXXXXXXXXXXXX?you ordered has already been?shipped out and the tracking number is?XXXXXXXXXXXXXX. The shipping status is as follows:?XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! Best Regards $myname 译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。 提示：请填写订单号、发货单号、运输方式和发货日期。 询问是否收到货 Dear $buyer, According to the status shown on?EMS?website, your order has been received by you. If you have got the items, please confirm it on DH. If not, please let me know. Thanks！ Best Regards $myname 译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！ 提示：可根据您货物的实际情况进行更改。  客户投诉产品质量有问题 Dear $buyer, I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding. Best Regards $myname 译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发