Claimprocess理赔流程.doc

Shanghai Branch 7F – AZIA Center 133 Yin Cheng North Road Shanghai, China 200120 Telephone +86 21 Facsimile +86 21 Royal Sun Alliance Insurance plc Shanghai Branch Claim process 皇家太阳联合保险公司上海分公司 As a leading general insurance company, we will provide an EFFICIENT and QUALITY Claims Service by Providing speed of response, quality advice, and efficient service Providing a fair and realistic settlement of valid Claims in accordance with the policy terms and conditions 作为一家居世界前列的保险公司，皇家太阳联合保险公司上海分公司致力于为客户提供优质Upon the happening of any event giving rise or likely to give rise to a claim under this Policy, You or your legal personal representative shall as soon as possible after your return to China or within thirty (30) days of the end of your trip Give us a fully completed claim form Travel Claim Form.doc Make available to us all relevant information we ask for (this may include official receipts, reports, certificates and other written or photographic evidence we may require to help prove your claim); You or your legal personal representative must not admit, deny or negotiate any possible claim without our written consent. Our free customer hotline 800-820-5918 or 0086 21 6888 1999* 227 当任何事故导致或可能导致索赔时，被保险人或其合法授权代表应尽快在回到中国后或者旅行结束后30天内，将事故通知我们，请致电： 客服热线：800－820－5918 或 理赔部：（8621227 填写并提交索赔申请书； 理赔申请表.doc 提交如下索赔证明材料； 未经我们的同意，您或您的合法授权代表不能承认、否认或协商任何可能的索赔。 Claims Documents (original) to facilitate us to process your claim 烦请提交下列材料（原件）： Claim Form (confirmed by signature) 索赔申请书(需签字确认) Personal Accident Claim Medical Evacuation or Repatriation, Return of Minor Children Compassionate Visit Overseas Claim Repatriation of Mortal Remains or Funeral Expenses Claim Medical Report Local Police Report Consent Letter for Medical Report Others 个人意外索赔 医疗运送、未成年儿童返回或海外探望索赔 遗体送返原居地或葬礼费用索赔 医疗报告 当地警方报告 索取医疗报告的授权信 其他 Emergency Overs