英文版客户满意度调查表.doc

CUSTOMER FEEDBACK QUESTIONNAIRE We need your suggestions and comments Accessibility of our Website?? □Excellent □Very good □good □fair □poor □very poor □Disappointing Your main information area of interest □产品范围1 □产品范围2 □产品范围3 □产品范围4 Adequacy of the information provided? □Excellent □Very good □good □fair □poor □very poor □Disappointing Helpfulness of the information provided? □Excellent □Very good □good □fair □poor □very poor □Disappointing About our products How frequent do you purchase products from Total? □Daily □weekly □monthly □never Total products that you purchase most frequently (Hold down control to select more than one product)??*?? □Jewellery packaging □Jewellery display □Watch packaging □humidor □gift box □others Place where you purchase Total products most frequently??*?? 　 Name of outlet where you purchase Total products most frequently 　 Range of Totals products □Excellent □Very good □good □fair □poor □very poor □ Disappointing Quality of Total Products □Excellent □Very good □good □fair □poor □very poor □Disappointing Pricing of Totals products? □ very Expensive □Expensive □Somewhat Expensive □fair □Somewhat inexpensive □inexpensive □very inexpensive Based on your last experience with Total products, would you purchase products again from Total? □Yes □No □Maybe About our services How quickly we answer the phone □Excellent □Very good □good □fair □poor □very poor □Disappointing How we answer the phone □Excellent □Very good □good □fair □poor □very poor □Disappointing The accuracy and honesty of the information we supply you with? □Excellent □Very good □good □fair □poor □very poor □Disappointing How you find our customer services? □Excellent □Very good □good □fair □poor □very poor □Disappointing Our reliability to call you back when we say we will □Excellent □Very good □good □fair □poor □very poor □Disappointing The level of service that you receive from our service stations? □Excellent □Very good □good □fair □poor