XX物业客服中心助理职责.doc

XX物业客服中心助理职责 XX物业客服中心助理职责提要：负责对每季度投诉信息进行收集、统计和分析整理，并向部门经理提交整改措施和改善计划提供意见和建议 XX物业客服中心助理职责 1、接待顾客和接听顾客的咨询及帮助电话，对顾客做出合理的解释，做好记录，并安排相关人员及时处理和跟踪。 2、汇总每月顾客投诉处理的结果，报经理审阅。 3、负责对每季度投诉信息进行收集、统计和分析整理，并向部门经理提交整改措施和改善计划提供意见和建议。 4、负责每期质量简报的投诉点评。 5、负责印刷品的采购计划编制、物品验证、月末盘点、库存量不定期抽查以及定期为财务提供相关数据等。 6、协助经理做好不定期对各管理处进行顾客调研，并将调研情况形成记录。 7、负责就顾客需求和反馈意见以及环境保护要求协调监督管理处各岗位工作，提出改进要求。 8、协助经理对管理处客服中心进行多种形式抽查，指出管理处服务不当之处进行记录。 9、协助经理做好各管理处客服主任的培训、考核等工作。 10、按时完成经理交办的其他工作。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educati