3论文封面摘要.doc

南 京 理 工 大 学 毕 业 论 文 作 者: 相福建 学 号： 531103090210 学院(系): 经济管理系 专 业: 人力资源管理 题 目: TB公司员工工作满意度调查研究 指导者： 张双喜 讲师 (姓 名) (专业技术职务) 评阅者： 张双喜 讲师 (姓 名) (专业技术职务) 2011 年 7 月 毕 业 论 文 中 文 摘 要 摘要：科技型企业已经成为我国企业自主创新能力的重要力量，成为高新技术产业发展的生力军和区域经济新的重要增长点。企业如何对待员工，员工就如何对企业的客户。员工满意与否，直接关系到企业客户满意度如何。调查员工满意度的直接目标就是员工的满意度，以此提高员工对企业的忠诚度。满意度主要是对现在的一切满意否，包括报酬、学习、晋升、环境、地位、公司的承诺等各个方面。对员工满意度了解，才能有效的改变，不了解就无法进步。间接标就是客户的满意度，企业的长期稳定发展需要。 本文在第五章中，根据存在的问题及原因，以小见大，对于影响员工满意度的因素进行分析，并建立了满意度模型，提出有针对性的改善建议。 关键词：员工工作满意度、企业管理、激励  毕 业 论 文 外 文 摘 要 Technology enterprises have become an important force in enhancing the capability of independent innovation of our country’s enterprise, they are the main forces of development of high-tech industries and important growth points of regional economic. How enterprises treat the employees, how are the employees to the customer of the enterprise. The employees are satisfied or not, concern directly how customer’s satisfaction is. The direct target of this survey is employee’s satisfaction, so as to improve the employee’s loyalty to enterprises. Satisfaction mainly refers to the satisfaction of all the things, including reward, studying, promoting to a higher office, environment, status, the promise from the enterprise and so on. Understanding the employee satisfaction, we can change effectively. The indirect goal is the customer satisfaction, which is the long-team stability development of an enterprise’ need. In this paper, we take LK as the research object, mainly to study the LK employee job satisfaction. First, we retrospect the relevant theory of the satisfaction. The second step is to design a questionnaire to conduct research in advance on the questionnaire reliability and validity of the analysis, and then 60-to-bussiness employees to carry out the survey; The third step is to analyze the survey data, data analysis on the basis of a clear job satisfaction with the impact of facto