6sigma黑带教程bb_wk1_105_GQOS_overview.ppt

Global Quality Operating System MODULE OBJECTIVE Upon completion of this module, you should be able to describe Ford Motor Company’s strategy for driving quality improvement through the Global Quality Operating System (GQOS) and the framework provided by GQOS. Global QOS Overview Introduction The Global Quality Operating System (GQOS) responds to quality improvement priorities through improved global processes. Global QOS Overview Global QOS Overview Introduction (continued) Key process requirements are documented through: Policies establish an overall company direction Standards provide a collection of related requirements applicable through a common process to affected organizations with diverse responsibilities Procedures define minimum mandatory requirements for key elements of a process; may be applied corporate-wide, organizationally, or locally Processes detail a repetitive sequence of logically connected activities which are intended to produce added value for the customer Guidelines recommend a course of action or desired method of conduct to provide guidance for a set of deliverables Instructions document the detailed steps of processes, generally written at the local level of the organization The management process documents key process requirements and addresses ISO requirements. Global QOS Overview Global QOS Overview Global QOS Overview Global QOS Overview Introduction (continued) Operationally, GQOS: Helps employees understand their role Establishes objectives that drive toward industry leadership Cascades objectives throughout organizations to deliver on objectives Requires a regular review cadence Ensures a focus on meeting or exceeding customer expectations Global QOS Overview Global QOS Overview Introduction to the Global QOS Global QOS Overview Introduction to the Global QOS (continued) GQOS is comprised of two linked systems: Forward Model QOS (FMQOS) highlights critical-to-quality process steps between “Program Approval” and “OK-to-Buy