MultnomahProjectLAUNCH.PDF

Understanding Callers’ Experience with 211info Family through Multnomah Project LAUNCH Background 211info is a resource also made to connect with users of the 211info clearinghouse providing Family email service but, unfortunately, no email information and referrals on a users consented to being contacted by PSU. The multitude of service needs purpose of the interviews was to learn more about including utility and housing callers’ experiences with the 211info Family service assistance; career, health, and in order to provide feedback to 211info Family, both education resources; and, since in terms of the quality of the interaction with the 2012, family and parenting 211info Family Specialist, and in terms of the referral resources. In 2012, with funding process to other services. and support provided by Interviews were conducted between December 2012 Multnomah Project LAUNCH, and July 2015 and were with individuals who called 211info broadened their information and referral 211info Family through May 6, 2015. A total of 165 resources database to include early childhood callers were interviewed since December 2012. This programs and parenting supports, creating 211info report summarizes caller data for the 3-year period, Family. In a