旅游饭店职业英语 unit 1.ppt

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旅游饭店职业英语 unit 1.ppt

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旅游饭店职业英语 unit 1

旅游饭店职业英语初级 2008 Unit One Concierge礼宾服务Lesson 1,2 Lesson 1 Welcome to Our Hotel 欢迎来到我们酒店 Key Words： welcome 欢迎 doorman 门童 luggage 行李 very 非常 glad 高兴的 problem 问题 follow 跟随听课文录音 Talking to the Guest情景会话 ONE Doorman: D Guest: G D: Good morning, Sir. Welcome to our hotel. G: Good morning. D: I’m the doorman. Let me help you with your luggage. G: Thank you. TWO Doorman: D Guest: G D: Good afternoon, Madam. Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam. The Reception Desk is over there. Follow me, please. G: Ok. Notes： Help…with…是连用结构, “帮助某人做某事” Example: Let me help you with your work. 我来帮您做这项工作. I’m glad to do sth. 我很高兴做某事. Example: I’m very glad to have you here. Very glad to have you here. (省略说法) 当客人提出要求时,员工一般使用 No problem,sure,certainly回答, 让客人感觉到酒店服务的热情周到. Your Turn to Try Now Listen to the words and repeat: case 箱子 baggage 行李 carry-on 手提行李箱 shoulder bag 挎包 suitcase 衣箱，手提箱 belongings 物品，财产 article 物品 wallet 钱包 handbag 手提包 backpack 背包 Listen to the sentences, repeat and translate: I’ll take care of your luggage. You’ve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would you mind my putting your baggage here? Shall I show you to your room? Listen and complete the dialogues: D: Good morning, Madam. . G: Good morning. D: I’m the doorman. . G: Thank you. 2. D: Good evening, Mr. Taylor. Nice to see you again. G: Good evening. D: